Study Mech

Total Quality Management (TQM) is a set of approaches to improve organization quality in different services. Total Quality Management is a direct approach to management for improving the quality of customer service and meeting customer expectations and performance. There are various quality management techniques adopted by different organizations. Some of the major approaches for TQM  given by different quality gurus are as follows. Approaches from different quality gurus Deming approach Juran’s approach crosby’s approach Feigenbaum's approach Ishikawa’s approach Deming approach The best known of the “early” pioneers, is credited with popularizing quality control in Japan in the early 1950s. Today, he is regarded as a national hero in that country and is the father of the world-famous Deming prize for quality. Deming’s 14 Points are as follows: Create constancy of purpose for improving products and services. Adopt the new philosophy. Cease dependence on inspection to achieve qualit...